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FAQ
You can submit your inquiry at any time during the business hours listed below.
Weekdays (including public holidays): 09:00~21:00
(Excluding weekends, New Year holidays, and year-end)
For a smooth response, please include the following information in your email:
・Name
・Customer ID
(for existing IB account holders only)
・Inquiry details
(please be as specific as possible)
partners@ryoex.com
* Your Customer ID is issued after registration and can be found by clicking your profile image on the
"My RYOEX"
dashboard.
* If you are considering registering as an IB Partner, you do not need to provide a Customer ID.
Reach out to us easily through chat!
* Please note that the LINE app must be installed to use this service.
Please fill in the following details to send your message:
Please provide a valid email address to receive our reply. If the email address is incorrect, you may not receive a response.
After submitting the form, a dedicated manager will reply to you in order.
